Love That Cat Store


Cat Sofas, Chaises, Lounges: Information, Shipping,
Return Policies, and Procedures

This page refers to cat sofa models with faux feather-fur cover and the cat chaise sofa models.
For other types of cat furniture, see specific product page.

Please keep a copy of your order form and order number.
This furniture ships only to street addresses in 48 states.

SHIPPING SCHEDULE.   All shipping is via FedEx.

This schedule is for cat sofas that are being shipped to the billing address only.
Cat sofas that need to be shipped to a non-billing address will take longer to process.

IF YOU ORDER AND PAY ONLINE: From the date of payment, it takes the studio from one to three weeks to complete your order and ship it, not counting the days it takes to travel to you from the studio.

Fastest order processing = Orders paid online and shipping to the billing address.
Second fastest order processing = Orders paid by money order.
Slowest order processing = Orders paid by check (we do all banking by U.S. Mail and we wait for bank to send check-clearance notice by U.S. Mail, which can take quite a while).


1. WE CONSIDER THAT YOU AGREE TO THE TERMS ON THIS PAGE WHEN YOU ORDER THIS CAT FURNITURE. We want all our customers to read the product descriptions, safety recommendations, and policies on this page. If you do not agree to these terms, please do not order.

2. Safety:  Do not allow other pets or children to play, stand, or sit on this furniture. It's made for domestic cats only. Weight limit is 25 lbs. Not intended for consumption. May be harmful if swallowed.

3. Care of furniture:   All materials used are long lasting. The faux feather-fur cover of the sofa is removable and can be machine washed in cold water -- wash it separately from other items on gentle cycle, using mild soap, no bleach; line dry only.
The chaise and other non-furry sofas have fabric permanently upholstered to their frames. For these, to reduce soil build up, weekly vacuuming is recommended for all fabric components. For more difficult soil, use a cloth that has been dampened in a mixture of mild dishwashing soap diluted with warm water. As with any other fabric, if the soil is protein based (e.g., dairy product), use cold water in the mix.

4. Location and cat acceptance:  Depending on your cat's personality and the activities in your home, he or she may like to use the cat sofa in some locations but not others. Also, some cats are skittish with any new object, some are uncomfortable if they are in the path of foot traffic, or near commotion. Other cats like new things and like to be in the midst of action. The answer for skittish cats is to sprinkle a little catnip on the sofa, don't make a fuss over the sofa or the cat, allow the cat to become familiar in his own time, and/or try a more private location.

5. Delivery time:   Orders paid by credit card online or by PayPal account get processed the fastest, followed by orders paid by money orders. Orders paid by check take quite a while longer because we wait for the notice of check clearance to arrive by US Mail. See top of page about time it takes to ship. If you believe your order is overdue in arriving, please email Love That Cat at [ info at lovethatcat dot com ] promptly and include your invoice number. Check that you typed your correct address on the order form (see copy emailed to you when you placed your order).


6. If the package is returned to sender:  If the package is not delivered to you and gets sent back to the sender because you did not respond to an "attempted delivery" notice in time, or you made an address typo, or the shipping service could not deliver to your address according to their guidelines, we will not re-ship it unless you pay an additional shipping fee. This is because we have to pay the shipping service for transporting the package each time. If you choose not to have us re-ship such a package, we will issue a refund of your payment, minus the shipping fee(s) and minus an eight percent restocking fee. If the package was returned to sender because we made a mistake, however, we will pay to re-ship the package.

7. Delivery date and protecting your package:  Love That Cat will send you the tracking number by email as soon as the manufacturer gives us the tracking number. Please check the shipping service's web site and/or phone them periodically to keep abreast of the delivery date. The date may change depending on the service's schedule and capacity in your neighborhood. We recommend that you arrange to have someone receive the package at your address. If you must leave a note directing the shipping service to deliver to a neighbor, put it in an envelope, write the shipping company's name on it, and attach to your door. In any case, Love That Cat cannot be responsible if no one is available to receive the package at your address and it is lost or stolen, or damaged from weather or vandalism.


8. Returns. Please open the package carefully so that you can re-use the packaging if you wish to return the product. This sofa can be returned within 14 days of the date that the manufacturer shipped it out. Shipping and handling fees are non-refundable. The returned sofa must be in unused condition with all tags and paperwork still attached. The sofa must be packaged and sealed to protect the contents from rough handling and soil during travel back. The manufacturer will not accept the return if the product was damaged or soiled during transit because of poor packing. For your protection, please send the package with delivery confirmation and insurance so if the shipping service loses the package, the shipping service will re-imburse you.

Please contact Love That Cat quickly by email at: [ info at lovethatcat dot com ] if you wish to return the sofa, because the manufacturer requires that you return it within 14 days of the day it left their facility. Love That Cat will give you the manufacturer's shipping address. Please give us your order number when you contact us and please include a copy of the packing slip in the return package.

After the returned item is received, the manufacturer will inspect the item, and if it is in resellable condition and follows the steps above, you will receive a refund to your credit card account or a refund by check, for the purchase price. We cannot refund the shipping fee because the fee was used to pay the shipping service for shipping the package.

9. Warranty/Guarantee:  This cat sofa is intended for indoor home use by domestic cats only. The manufacturer warrants that the sofa is free of defect on the frame for a period of two years from the date of purchase. The warranty is invalid if the product is abused. Shipping is not included in warranty repairs. All warranty policies are set by the manufacturer.

If there is a defect, the manufacturer will provide repair or replacement part(s) according to the manufacturer's policies. Because of the repair or part replacement warranty, if a defect arises, the manufacturer will not give a refund. Love That Cat will not give a refund. Decisions about repair or part replacement are made solely by the manufacturer.

10. Cancelled or refused orders:  If you cancel an order after it has been shipped -- or if you or someone at your address refuses receipt of your package when delivery is attempted, and the shipping service returns the package to the sender, we will issue a refund of your payment, minus all shipping fees and minus a 25 percent cancellation fee. This is because the manufacturer charges Love That Cat a 25 percent cancellation fee. A refund to you will be issued after the item is returned to sender and after we review the situation.

11. If you receive a shipment that is incorrect: You must email us at [ info at lovethatcat dot com ] within 5 days of the delivery date to let us know. Please include your order number. We will not honor a claim for an incorrect item after 5 days of package delivery.

12. Damaged shipping container and damaged or soiled product: Send Love That Cat a message at [ info at lovethatcat dot com ] within five days of delivery to you. Give your invoice number and a description of the problem, and we will give you instructions to arrange a correction. The shipping service may require that you hold on to the product and packaging for their inspection. After inspection, the shipping service may choose to pick up the box and the product from you. A resolution cannot occur until after you contact the shipping service and they have had a chance to respond to your notification.